Case Study: Problem Solving Steps

An App for the Natural History Museum of Los Angeles

Solving a problem in the service industry

[Double diamond design thinking from Dan Nessler]
[Rows of rocks] & [No Interaction]

Research, Empathy, Insights

[Proto-persona of a typical museum attendee] & [Fully-formed User Persona]
[We seriously made an empathy map] & [My sticky notes are in pink]
[THIS REEKS OF STUDENT WORK]

Themes

[Our User Journey’s journey]

“How Might We”

[Brainstorming Solutions] & [Drawing potential screens] & [Addtl iterations]
[Adding “delights” to the app]
[Users simulating our InVision app at the museum]

Software designer, constant curator, confidence builder, joy cultivator, forever tinkering, weeknight warrior, chronic over-thinker, deficit levels of attention